About Mike Bendickson:
Mike Bendickson has more than 20 years of experience in portfolio acquisition, evaluation, sales and collection. He founded Absolute Resolutions Corp. in April 2001 to successfully appraise, purchase and collect high-quality portfolios. In his role as President of ARC, Mike manages the purchase and sale of product and oversees the proper due diligence on every transaction. He directs corporate diversification including the development of new product channels, and the addition of profit centers. Mike also promotes the growth and image of the debt buying industry. In 2004, he was elected by his peers to the Executive Board of the Debt Buyers' Association and in 2011 he was inducted as President of DBA International. Mike has gained tremendous credibility in the industry by working closely on every transaction. His expertise and fair business practices bring buyers back to the negotiating table deal after deal.

About Paula Catterall:
Paula Catterall is Director of Recoveries for Sterling Jewelers, Inc. of Akron, Ohio. Sterling is the nation's largest retail jeweler and operates under various store names including Kay, Osterman, Goodman, Marks and Morgan, and JB Robinson Jewelers, as well as Jared the Galleria of Jewelry. Sterling offers its own credit programs and services its own receivables. Paula began her career as a credit management trainee for Sears. After learning the fundamentals of extending and collecting credit, she supervised a collection division that was one of the best in the corporation. She also taught inexperienced employees in all departmental positions and presented corporate training programs to all credit employees. Early on, she learned the importance of making training sessions interesting by adding her own creative spin. Read More »

As Executive Vice President for A.M. Miller & Associates, Inc., a large national collection agency located in Minneapolis, Paula was responsible for collections, as well as all collection area training and auditing. Under her leadership, the collection areas became top-performers for many national credit card, commercial, and student loan clients. Additionally, she implemented an internal audit program and developed management training modules as well as a management-trainee program.

With partners, Paula started a corporation called Collection Management Network (CMN) and served as its President and CEO. CMN operated a national network of collection agencies using a proprietary internet-based collection system. CMN also offered consulting and training services through its subsidiary, LPR.

Paula Catterall has a Master of Business Administration degree from Drake University and a Bachelor of Business Administration degree from the University of Iowa. She served as president of the International Credit Association.

About Dan Cofall:
Midwest native turned Texan Dan Cofall is more than a gun-loving, Federal Reserve loathing, central bank despising, big government detesting, motorcycle riding gold bug. He hosts "The Wall Street Shuffle" on The CNN Radio Network the place for insightful discussions and conversations with the nation's most influential financial, economic and political leaders. Read More »

Cofall, who earned a BBA in Accounting and Finance from The University of Notre Dame and an MBA in Finance from Southern Methodist University, began his career at the tax department of Ernst & Young before serving as Director of Finance for the Coca Cola Bottling Group. Cofall later co-founded BrightStar Information Technology Group, successfully spearheading the company's IPO, and currently serves as Co-Chairman and Chief Financial Officer of NorAm Capital Holdings, Inc., one of the few public companies in the debt-management business.

Cofall served as Adjunct Professor of Finance at the University of Dallas Graduate School of Management for more than 13 years. Cofall's unmatched combination of experience, insight and wisdom ¬not to mention his plain speaking style¬ make him the perfect host for seasoned and novice investors alike, seeking a better understanding of the financial world ahead of us.

Whether it is central bank policy, bailouts, stimulus plans, California's pending default and counterfeiting, inflation, gold or debt, Cofall makes the complex simple while sparing only the innocent.

About Adam Cohen:
Adam S. Cohen, Esq. serves as Co-Chairman/CEO of Phillips & Cohen Associates, Ltd. as well as Principal/CEO of Invenio Financial f/k/a/ PCA Acquisition V, LLC. Educated at The George Washington University and Villanova University School of Law, Mr. Cohen has overseen operations at Phillips & Cohen Associates from one office at inception to four domestically as well as international sites in Canada and the UK comprising approximately 450 employees. Read More »

As a leading debt collection agency, Phillips & Cohen Associates maintains "A Reputation for Results" based on proven performance and compliance in the pre and post charge-off markets as well as in a wide range of innovative, specialty segments including Deceased Account Care, Cease & Desist, Small Business Card, and Pre-Lit and Litigation Management Recovery Solutions. Phillips & Cohen Associates services banks, credit grantors, student loan lenders and debt buyers in a host of industries including Financial Services, Utility, Education, Telecommunications and Healthcare.

Invenio Financial is a specialty debt buyer with an extensive history of direct and resale purchases in the US and UK. Focusing on niche markets, including cease & desist, small business/corporate card, pending & dismissed bankrupt and deceased account portfolios, Invenio Financial brings new and incremental value to creditors and debt sellers across the financial services, health care, utility and telecommunication industries through "Specialized Acquisition".

About Jeff DiMatteo:
Jeff DiMatteo is one of four partners at American Profit Recovery, a nationwide collection agency that focuses on diplomatic and cost-effective solutions to debt collection for all types and sizes of businesses.

Mr. DiMatteo has published numerous articles in various business publications and has made several appearances on television and radio advocating for the industry and consumer financial literacy. DiMatteo and his company were recently honored with the ACA International Education Foundation Fellow Award for their leadership in raising awareness and funds for the foundation which spearheads financial educational programs including the consumer advice website, Ask Doctor Debt. Read More »

Prior to forming APR, DiMatteo established himself as a leader in the collection industry with a strong history comprised of consumer and commercial collections experience. He spent 10-years at one of the largest collection agencies in the country where he started as a collection specialist, then as regional manager and finally a regional Vice President of East Coast Collections. That experience in the industry helped him build a unique and successful business model for APR focusing on technology, customer service and creating a great place to work.

DiMatteo has developed expertise in several areas including: federal and state collection laws; collection licensing and compliance; ethics, standards and best practices in the collection industry; collection training and education; and third party collection industry trends. Most recently he has become an active advocate for the industry dealing with Lobbyists and Legislative issues, consumer financial literacy and the growing use of Social Media in the industry.

DiMatteo is the incoming President of the New England Collectors Association, a Board Member of the ACA International Education Foundation, and a member of the ACA International Interstate Committee. A University of Massachusetts at Amherst graduate, he and his wife reside in Franklin, MA with their 4 children.

About Robert Entringer:
Robert Entringer was appointed Commissioner of the North Dakota Department of Financial Institutions by Governor Jack Dalrymple in January 2011. Prior to being named Commissioner, Bob served as the department's Assistant Commissioner, as well as Financial Institutions Examiner and Chief Examiner of Banks. Before joining the department in 1979, he worked for the United Bank of Bismarck for three years. Bob earned Bachelor of Science Degrees in Business Administration and Accounting from the University of Mary in 1979 and 1992, respectively. He was awarded the Samuel E. Weinrott Memorial Scholarship in 1992 to attend the Colorado Graduate School of Banking, graduating in 1994. Bob has been a member of the Bismarck Dollars for Scholars Board of Directors since its inception in 2005, serving as the organization's first president until 2008. A native of Bismarck, Bob and his wife, Val, have 2 children.

About Mike Ginsberg:
Mike Ginsberg is President and CEO of Kaulkin Ginsberg, providing industry-leading M&A and strategic advisory expertise to the ARM industry for more than 20 years. He is also co-founder of InsideARM, the leading provider of timely news and relevant information for the industry.

Mike spearheads all of the firm's advisory business practices. Clients served include all size collection agencies and ARM companies, financial investors as well as Fortune 500 companies such as GE Capital and Deluxe Corporation. Read More »
Mike is an active member of ACA International, DBA, NARCA and the Association for Corporate Growth. He sits on the advisory boards of several industry associations and publications. He is a frequent speaker on important industry issues and is often interviewed as an industry expert by the trade, financial, and consumer media, including NBC Nightly News with Brian Williams, The Washington Post, BusinessWeek, and The Wall Street Journal. Mike writes a regular blog about the industry and maintains a social media page on insideARM.com, where he also provides analysis and is often interviewed for stories.

Mike has been the recipient of numerous industry awards including the National Association of Retail Collection Attorneys' Don Kramer Award, which recognizes leaders who have made a positive impact on the ARM industry. He has also been recognized by Collection Advisor, a leading trade publication, as one of the industry's "Most Influential Professionals for 4 years in a row."
Mike and his wife Tammi, and their children Zachary and Matthew live in Maryland.

About Norman Googel:
Norman has been engaged in the continuous practice of civil law in the State of West Virginia from the time he was admitted to the bar in 1980, up to and including the present.

Prior to coming to the Attorney General's Office, Norman was employed as a legal aid lawyer for nearly 15 years in the southern coalfields of West Virginia. There he specialized in representing adult victims of domestic violence, children in abuse, neglect and delinquency proceedings, prisoners facing inhumane conditions, and tenants seeking decent housing. Read More »

He has been continuously employed as an Assistant Attorney General at the Attorney General's Division of Consumer Protection since March 20, 1995, up to and including the present.

While at the Division, he has sought to protect consumers from a wide range of unfair or deceptive sales and credit practices with a focus on Internet payday loans, unscrupulous debt relief schemes, and abusive debt collection practices.

When not at work, Norman spends his spare time with his wife, Chelena McCoy, and his two sons, Barak and Isaac.

About Todd Gurstel:
Todd is the founding partner of the firm and is addicted to business ownership. In addition to the law firm, he currently owns a debt collection and debt purchasing firm. Considering himself a business owner first, Todd is performance driven and readily seeks efficiencies to improve process and increase profit-his clients' and his own. Todd is a creditors' remedies attorney who serves clients with debt recovery solutions as well as litigation representation. Todd is a recognized leader within the creditors rights industry and is known for regularly setting and sharing best practice standards. Board member, American Board of Certification of Bankruptcy and Creditors' Rights Attorneys, 2010.

About Dennis Hammond:
President, THE DEBT MARKETPLACE, INC. (1994 – Present)
Vice President, Resource Management Services, Inc. (1986 – Present)

Mr. Hammond is President of THE DEBT MARKETPLACE, INC., formed in 1994 to provide consulting services regarding risk issues affecting creditors and purchasers in this dynamic and evolutionary market of delinquent receivables sales. He is responsible for consulting on more than $30 billion in delinquent debt portfolio sales. A large number of the portfolios he has brought to market were the first of their kind in the industry. He conducts educational courses on how to buy and sell debt through his Buyer/Seller 101® and Passive Debt Buyer training programs. Read More »

He is co-founder and former Executive Director of DBA International, Inc. (fka: Debt Buyers' Association). He was responsible for the development and growth of this thirteen year-old, non-profit trade association.

He is the recipient of the 2004 Donald Kramer Award for his contributions to the legal collections community.

About Naveem Hariprasad:
Naveen is the senior marketing manager for Kaulkin Media and insideARM.com. While he develops and executes on internal marketing initiatives for Kaulkin Media, he also works with KM clients on projects including SEO, marketing strategy, graphic design and web development. Read More »

Prior to joining Kaulkin Media, Naveen worked for five years in various B2B technology verticals, including one of the country's largest email service providers and a leading marketing automation platform.

Naveen holds a BBA in Marketing from The George Washington University.

About Michael Klozotsky:
Michael is the managing editor of insideARM.com and was closely involved in the development of the company's core mission to "shift the public conversation about the ARM industry." He endeavors to direct all content published by the Kaulkin Media team in accordance with that principle. Read More »

Michael joined Kaulkin Ginsberg in January 2007 as a researcher and co-author of the 7th edition of The Kaulkin Report: The Future of Receivables Management. During his tenure at Kaulkin Michael has published and lectured on the healthcare sector of the ARM industry and supported various types of M&A engagements and related advisory assignments, including sell-side and buy-side representations. Previously, Michael served for nine years as an instructor in the Department of English and as a Communications Specialist in the Department of Accountancy at the University of Illinois at Urbana-Champaign.

Michael holds a Master of Arts degree in English from the University of Illinois and a Bachelor of Arts degree in English Literature from the University of Evansville.

About Mark Mathia:
With over 23 years of experience in the ultimate "people" business known as the collection industry, Mark Mathia has a long list of accomplishments and accolades to his credit. Changing the industry as the CEO and co-founder of Tiburon Financial, Mark has the opportunity to speak to a variety of venues from small corporate training sessions to large multi-day conferences. Read More »

Mark has always been a student of business obtaining his undergraduate degree in Business Communications from Dana College in Blair, Nebraska and then his Masters of Business Administration (MBA) degree from Bellevue University. Mark has been leading others in progressive organizations inspiring them towards a servant leadership methodology that has moved the teams and people he has served towards fulfillment in business and life.

Mark has been a mentor to many and leads the same no matter where he is serving. Often referred to as a coach, Mark has shared his insights and been published in periodicals such as New Man Magazine and the Inside ARM Newsletter. Mark has the opportunity to share often at retreats, conferences and community events. Mark also created and leads an internal leadership development program in his business called the University of Tiburon. Mark is a prolific blogger and communicator.

Mark has been married for 17 years. He is the father of three exceptional children. Mark lives and operates his business in Omaha, Nebraska.

About Tomio Narita:
Tomio B. Narita is a partner with the California law firm, Simmonds & Narita. His practice focuses on the defense of creditors, debt buyers, collection agencies and collection law firms in consumer litigation, including defending individual actions and class actions arising under the Fair Credit Reporting Act, the Fair Debt Collection Practices Act and the Rosenthal Act. Read More »

Mr. Narita is a member of the Board of Directors of ACA International, and has served as the Chair of ACA International's MAP Committee. He serves on the Amicus Committee and Defense Bar Steering Committee for the National Association of Retail Collection Attorneys (NARCA). He is also active in the American Bar Association (ABA), where he serves as the Chair of the Debt Collection Practices and Bankruptcy Subcommittee of Consumer Financial Services Committee for the Business Law Section of the ABA. Mr. Narita also serves as a member of the Board of Directors for the California Creditors Bar Association (CCBA), and is an associate member of the California Association of Collectors (CAC).

Mr. Narita obtained his law degree in 1991 from the University of California, Hastings College of the Law. He is a member of the Bar of the State of California, and is admitted to practice before the United States Supreme Court, the Second, Third and Ninth Circuit Court of Appeals, and all district courts in California.

About John McNamara:
Chief Marketing Officer for LiveVox and director and and co-founder of Fidelis Recovery Solutions, Inc, John McNamara is a 27-year industry veteran with experience in all phases of collection and recovery operations with intense focus on technology applications and call center optimization.

Prior to joining LiveVox, John was COO for AMO, SVP of Operations for Nationwide Credit/ACB and VP of Operations for United Recovery Systems, LP. Read More »

John is a frequent speaker/panelist/consultant and author addressing key issues and trends in the accounts receivable and revenue cycle management industries. John was named to Collection Advisor magazine's list of the Top 50 Most Influential Collection Professionals for 2006. In 2007, John was appointed Vice President and Board Member of the Georgia Collectors Association. John was inducted into the Gerson Lehrman Group GLG Leaders Program in 2008, and John is the 2009 winner of the ACA Kurt Swersky award for leadership. John is also a board member of Collector Mentor Magazine and a member of the ACA's Technology Section Committee.

John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance. Lastly, John is a long suffering Kansas City Chiefs fan and a diehard Kansas Jayhawk.

About Manny Newburger:
Manuel H. (Manny) Newburger is the Vice President of Barron & Newburger, PC, a multi-state law firm with offices in Austin, Houston, and Dallas, Texas, Tampa, Florida, and Scarsdale, New York. He is also an Adjunct Professor at the University of Texas School of Law, where he teaches consumer protection law, and the President of Fair Debt Consultants, LLC, through which he provides training and management consulting services to the collection industry. Mr. Newburger is the principal author of Fair Debt Collection Practices: Federal and State Law and Regulation (Sheshunoff & Pratt). He is also the presenter of "The Compliant Collector Series", a three DVD series providing practical, real life training to boost compliance of collectors.

About Andrew Schorn:
Schorn brings nearly 30 years of hands-on industry and operational experience to his role at USAA. As the leader of Agency Management in the Federal Savings Bank, Schorn leads the outsource agency vendor performance management team.

Prior to joining USAA, Schorn worked as a Consultant to the financial services industry where he provided reviews and operational expertise to both US and UK based banks in the credit card, mortgage, home equity, auto collection and loss mitigation operations areas.
Read More »
Prior to Consulting, Schorn has worked as the senior leader of outsourcing and collection operations at debt buyer and credit card operations, IDT Carmel, Chase Card Services, Fleet Bank, AT&T, GE Capital, and Citibank, where he managed multi-billion dollar portfolios.

About Scott Sharinn:
Scott C. Sharinn is a second generation collection attorney with 12 years of experience in managing a collection service program. Member of the legislative committee, leadership committee, and seminars and workshop committees of NARCA. Member of the lobbyist committee of the New York State Creditors Bar Association. Involved in lobbying in Washington on legislation involving areas of concern such as compliance with the Fair Debt Collection Practices Act.
Read More »
Graduated Hofstra University School of Law, J.D. 2010. Admitted to New York State Bar and New Jersey State Bar 2011. Member of the New York State Bar Association and New Jersey State Bar Association. Member of National Association of Retail Collection Attorneys, DBA International, Commercial Law League of America, Commercial Lawyers Conference of New York and New York State Creditors Bar Association. President of the Forest Hills Jewish Center Men's Club. Graduated from The Ohio State University, Columbus, Ohio, 1993, B.S. Hotel / Restaurant Management. Graduated Culinary Institute of America, Hyde Park, New York, 1995, A.O.S. Culinary Arts. University of Strasbourg; Montpellier Gastronomy, Strasbourg, France 1991.

About Will Turner:
Will Turner is an industry thought leader and market strategist helping collection organizations rethink how they use external data and scoring providers. His "race to revenue, recovery and ranking strategies" are having a measurable impact on helping companies boost performance and profitability through smarter data decisions.
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He currently serves as Vice President of TEC Analytical Services, a division of the Sarasota, FL based consulting firm TEC Services Group. Will has 12 years in Credit & Collections with prior leadership roles at Datalure, Decision Analytics (Experian), First Data, and Sourcelure. He has specialized knowledge in applying data, analytics and best practices to applications across the account lifecycle including: Skip Tracing, Asset Waterfalls, Customer Care and Fraud Prevention.

Will majored in Business Administration with an emphasis in International Business and Marketing at the University of Nebraska and studied International Economics at the University of Oxford (Mansfield College). Will has a passion for long distance running and spending time with his wife and their two girls in Omaha, NE.

About Keith Weiner:
Keith was born and raised on Long Island, New York. He received his B.A. from the University of Buffalo in 1979 and his Law Degree from Cleveland Marshall College of Law in 1982. Keith served on the Moot Court Board of Governors and represented his Law School in the National Moot Court Competition in 1982. Upon graduation Keith served as an associate for two Cleveland firms gaining valuable practical and court room experience.

In the summer of 1985 Keith founded his own Firm, Keith Weiner & Associates Co., L.P.A., (KWA), located in downtown Cleveland. Today his Firm has 80 employees. The Firm limits its practice to representing creditors in the areas of debt collection, foreclosure, bankruptcy, evictions, replevins, mechanic liens, and defense litigation related to these areas. KWA is an AV rated law firm and has a National and Local Client base. Read More »

Keith has served as Special Counsel to the Ohio Attorney General since 1994. He is licensed to practice in all State and Federal Courts in Ohio and is admitted to the 6th Circuit Court of Appeals and the United States Supreme Court.

Keith is a member of the National Association of Retail Collection Attorneys and serves as a member of NARCA's Federal Governmental Affairs Committee. He is lifetime member of the Cleveland Marshall Law Alumni Association and is a member of its Board of Trustees. He is a member of numerous other trade and professional associations.

Keith is married, has a son who attends the University of Northern Colorado and lives in Solon, Ohio. He still plays basketball trying to hone in on the skills that kept him off his high school team, and loves skiing, boating and politics.

About Brian Winn:
As one of the leading collection attorneys in California, Brian N. Winn recognized the need for creditor's attorneys to have a united voice in California. As a result, the California Creditors Bar Association (www.calcba.org) was formed in 2004, with Mr. Winn as its first President. This organization offers the California Courts, Legislature and Judiciary a single source of information for creditor's rights from more than forty California creditor law firms with the assistance of CCBA. On July 1, 2007, the California Judicial Council approved CCBA's proposed revision creating a special collection track within Fast Track to streamline the Courts Dockets, an elimination of numerous court procedures for collection cases, saving countless resources for Courts, Lawyers, Clients and Litigants. Read More »

After graduating with honors from UCLA, Mr. Winn attended Southwestern University of Law and received his Juris Doctor degree in 1977. He opened his own practice in 1982 specializing exclusively in creditor's rights. In 1991, he formed Winn and Sims, A Professional Corporation. The firm has six full time and one part time attorney plus a support staff of more than 100. The law firm subsequently changed it's name to the Winn Law Group, A Professional Corporation.

Mr. Winn is a member of the California Bar Association, all four California Federal District Courts, the United States Court of Appeals, several bankruptcy attorney forums and local bar associations. He served as Judge Pro Tem for the Los Angeles Superior Court and Municipal Courts for a number of years. He continues to specialize in collections, credit union law, claim and deliveries (replevins), and civil defense work. In addition, Mr. Winn has extensive trial experience and has been awarded Martindale Hubbell's highest rating "AV".

Along with exclusively representing lending institutions, both Commercial and Consumer, for almost 28 years, Mr. Winn is a frequent lecturer to the creditor community with recent presentations on collections, post-judgment efforts, and replevins.