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Technology changes so fast, how do you begin to know what is the best method to use in your environment? What if you have some of the latest software, but you aren't quite sure how to best integrate it into your business? Our new Technology Showcases can help. Here you will find content focused on a single technology, like skip tracing, dialer software, or online records storage and business processing systems. The Showcase sessions are a great opportunity to guide easy ways to improve your company's productivity.
The following companies will be holding Product Previews or Product Education and Training sessions in our Showcase Rooms.
Location: Salon A & B in the Grand Carribbean Ballroom
All registered attendees are eligible to attend.
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| Technology Showcase Schedule |
| Time |
Topic |
Company |
| Wednesday, September 16, 2009 |
| 10:15 AM - 10:45 AM |
Debt Collection Optimization Solution |
CODIX |
|
The product presentation will discuss our global technology solution called iMX Debt Collection. iMX Debt Collection uses advanced event based concepts and a configurable business process engine to optimize debt collection activities. iMX Debt Collection has the ability to natively include tools such as telephone, email, images, FAX, SMS as DWH for increased visibility and automated notifications. We will also discuss how using iMX Debt Collection provides the ability to have one complete centralized solution for debt collection organizations including Extanet/Internet part for Clients, Partners and Debtors. |
| Presenter |
Billy Quinn, General Manager, CODIX |
 |
Billy Quinn serves as the General Manager of Codix USA. Mr Quinn’s responsibilities include running operations for Codix’s USA subsidiary, which is based in Atlanta, Georgia.
Leveraging his expertise in applying technological solutions to business processes, Billy has assisted Codix is designing and implementing Codix’s event based expert system solution called iMX.
Prior to joining Codix, Billy was President of a consulting company that specialized in applying technological solutions to commercial finance institutions and debt collection agencies. Throughout his 14 year career with multiple other technology companies, his focus has been on applying technology to optimize business processes along with integration of disparate systems.
Mr Quinn is a first class honors graduate with a Bachelor of Science in Technology with a business minor from the Galway-Mayo Institute of Technology in Galway, Ireland
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| 10:45 AM - 11:15 AM |
Voice Messaging and Dialer Technologies |
Global Connect |
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Global Connect, a leader in voice messaging and hosted dialing solutions, will demonstrate the ease of use of its automated voice messaging platform and its Integrated Agent Portal and Hello Connect features allowing both functionality of voice messaging and dialer technology to increase the efficiency and effectiveness of agent utilization. Founded in 2002, Global Connect is a privately held company with corporate offices in Mays Landing, New Jersey, with regional sales and service offices located throughout the United States with data centers both in the United States and Canada. |
| Presenter |
Bob Myers, Global Connect |
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Bob Myers has been involved with the development of Voice Over IP products since February 2000. In 2003, Bob became executive vice president of sales at Global Connect, a privately held VoIP company in Mays Landing, N.J. Bob is a cofounder of Global Connect, and his responsibilities include managing national and internal sales teams and the development of innovative collection solutions.
Prior to entering the voice broadcasting industry, Bob completed 25 years in the public sector. His responsibilities were in public safety, research and planning, human resource and contractual negotiations. Bob also owned and operated a highly regarded construction company, which provided products, services, and technical training to the managed housing industry, from 1986-2001. Bob is a team player and promotes relationships as the key to growing your business along with solid product offerings.
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| 11:15 AM - 11:45 AM |
Hosted Dialer Solutions |
LiveVox, Inc. |
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Tough times demand new approaches. If you bought rakes for a lawn business and someone invents a leaf blower, would you still force employees to use the rakes? LiveVox is the first and only truly hosted dialer for the credit and collections industry. LiveVox allows you to break free from the expense and limitations of legacy dialers and traditional message blasters. We provide the tools needed to increase consumer contacts and collect more money without upfront costs, seat licenses, new hardware or difficult implementations. Bring your team to see how you can double your Right-Party Contacts, improve operating margins and cut costs. |
| Presenter |
John McNamara, LiveVox, Inc. |
 |
Chief Marketing Officer for LiveVox and founder of Fidelis Recovery
Solutions, Inc, John McNamara is a 26-year industry veteran with experience
in all phases of collection and recovery operations with intense focus on
technology applications and call center optimization.
Prior to joining LiveVox, John was COO for AMO, SVP of Operations for
Nationwide Credit/ACB and VP of Operations for United Recovery Systems, LP.
John is a frequent speaker, panelist, consultant and author addressing key
issues and trends in the collection industry. John was named to Collection
Advisor magazine's list of the Top 50 Most Influential Collection
Professionals for 2006. In 2007, John was appointed Vice President and
Board Member of the Georgia Collectors Association. John was inducted into
the Gerson Lehrman Group GLG Leaders Program in 2008 and is the 2009 winner
of the ACA Kurt Swersky award for leadership.
John is a summa cum laude graduate of Kennesaw State University with a
Bachelor of Business Administration degree in Finance. Lastly, John is a
long suffering Kansas City Chiefs fan and a diehard Kansas Jayhawk.
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| 11:45 AM - 12:15 PM |
DialIntelligence Contact Center Solution |
DialConnection |
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Join DialConnection for a brief overview of our All-Inclusive DialIntelligence Contact Center Solution. The DialIntelligence Solution incorporates your contact strategies in a predictive, power, preview or automated broadcast messaging mode. Also incorporated in the DialIntelligence Solution is our integrated IVR with real-time payment processing, allowing your customers to self-service their accounts 24/7. Join us for this brief overview and learn how our advanced DialIntelligence Solution is more economical to own than renting a limited broadcast messaging service. |
| Presenter |
Michael Vesper, DialConnection |
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Michael Vesper has over 20 years of experience in Contact Management
Solutions specializing in the Debt Collection and Resolution industry.
Michael currently serves as President of Dial Connection, a Contact
Management software company. Michael is the founder and chief architect of
the DialIntelligence Contact Management Software suite, Dial Connection's
flagship product. His technical savvy, along with his unique ability to
understand contact management business issues and develop relevant cost
effective technological solutions, has made him a sought after vendor,
industry consultant and speaker.
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| 12:45 PM - 1:15 PM |
Debt Collection Software for Productive Business |
CR Software |
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*Integrate All of Your Mission Critical Systems and Processes*
How would you like the ability to integrate your core collections system with the predictive dialer, accounting and financials package, data warehouse, and document management system of your choice? This may not only be a want, but a need to survive in today's collections marketplace. Does your collections system provide this ability, or are you still operating with 20th century technologies and constraints?
Learn how you can integrate systems, reduce overhead, greatly improve responsiveness, and provide a higher level of service to your customers by using an integrated suite of products that will allow you to pick and choose the solutions that best fit your specific needs. |
| Presenter |
Mike Homant, CR Software |
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Mr. Homant has held corporate leadership and technology positions within the receivables management industry over the last 14 years, including President and CIO - Comprehensive Receivables Group, at the time Michigan’s largest Medical Agency – President and VP Information Technology - Asset Acceptance Capital Corporation, one of the nation’s largest debt buyers. Prior to entering the receivables management industry, Mr. Homant spent seven years in the healthcare industry at William Beaumont Hospital. He has spoken at a number of industry conferences.
Mr. Homant joined CR Software in April, 2008 as Business Development Executive.
Mr. Homant holds a Masters Degree in Business Administration from Purdue University - Krannert School of Management and a Bachelors of Business Administration from the University of Michigan - Stephen M. Ross School of Business.
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| 1:15 PM - 1:45 PM |
Offer Debtors an Easier Way to Pay |
TransUnion |
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TransUnion Web CollectSM helps you boost recoveries while cutting costs. Visit our demo at the DCS Technology Showcase to see how you can collect more for less by using a simpler, configurable online payment solution. Dana Lynch, senior technical project manager for the TransUnion collection vertical, will show you how Web Collect can be adapted for your specific collection needs, including:
• Accepting different methods of payment
• Offering payment options
• Viewing activity reports
• Managing user-facing content
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| Presenter |
Dana Lynch, Sr. Technical Project Manager, TransUnion |
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Dana Lynch is the senior technical project manager for TransUnion’s collections vertical. Ms Lynch is responsible for managing – from inception to deployment – various collection vertical initiatives for a diverse set of customers.
Ms. Lynch joined TransUnion in 2003 and has held a variety of senior technical project manager positions within the company. Previously, she built and managed financial services web sites for Douglas-Danielle, a marketing firm that TransUnion acquired, and worked for several consulting firms, including Ernst & Young.
Ms. Lynch has a bachelor’s degree from Wayne State University in Detroit, Michigan.
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| 1:45 PM - 2:15 PM |
Streamline Processes for Better Control and Management |
LexisNexis |
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Gain a 360 degree view with LexisNexis collections solutions. Effective collection activity takes more than just right-party contact. With a comprehensive picture of your accounts you can determine a strategy that will help increase collections and improve operational efficiency. Learn how LexisNexis Collection Management Solutions can help you streamline processes to better control and manage your portfolio. |
| Presenter |
Jason Horsley, Manager of Product Management, LexisNexis |
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Jason Horsley is Manager of Collections Product Development for LexisNexis Risk & Information Analytics Group. With over 13 years of experience in the collections industry his knowledge encompasses all aspects of the collection cycle. Jason is currently responsible for the product development and strategic direction for the collection management tools for LexisNexis. Over the past 3 years, Jason’s efforts have been focused on designing solutions for the collections and recovery industry to help organizations improve margins, satisfy due diligence requirements and increase productivity. Prior to joining LexisNexis, Jason served as Risk Operations Manager for a top credit card issuer and as a Strategy Development Manager for a top debt buyer |
| 2:15 PM - 2:45 PM |
Customizable Search Products and Solutions |
Interactive Data |
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At Interactive Data, LLC (ID), the search is always on. We understand every business has unique data and skip/locate needs, and we provide personalized attention and innovative, customizable solutions to help you find who you are looking for. Featuring a suite of highly customizable search products including: Cell Phone Suppression, Directory Assistance, Social Security, Real Estate Listings, Death Index and Bankruptcy listing searches. With Interactive Data, you will find more accurate, faster results when searching for the people and data you want most– all at highly competitive prices. |
| Presenter |
John Schaeffer, Interactive Data, LLC |
 |
As managing member at Interactive Data (ID), John Schaeffer understands the serious implications and costs associated in working with bad data. Schaeffer designed Interactive Data to leverage his deep knowledge of the data world to forge right party contact solutions that specialize in locating difficult to find individuals.
Based in Atlanta GA, Interactive Data offers a variety of search products, including Cell Suppression, Social Security, Real Estate Listings, Death Index, and Bankruptcy listing searches, as well as Data Warehousing and cost-efficient unmask-pricing for Directory Assistance.
Leveraging his strong background in data and technology based services; Schaeffer has designed Interactive Data to provide solutions that cater to the specific needs of consumer creditors and debt purchasers. As the nation’s economy has worsened, and the competition to find a skip increased, Interactive Data has proven the value of accuracy and speed by eliminating unnecessary costs and finding skips as quickly as possible.
In July, 2007 Interactive Data announced the acquisition of DirectoryNET, a leading provider of directory assistance and business intelligence solutions. The move underscores Schaeffer’s vision of continually combining highly accurate contact-based services to create comprehensive and powerful solution sets.
Mr. Schaeffer is an associate member of the Debt Buyer’s Association and is a regular contributor to skip tracing, debt recovery and data recovery publications.
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| 2:45 PM - 3:15 PM |
Delivery, Tracking, and Analysis of Outsource Accounts |
Automated Collection Control |
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Automated Collection Control (YouveGotClaims®) offers electronic delivery, tracking, auditing, management and analysis of outsourced collection accounts, sent to collection agencies and attorneys of your choosing. Our web-based reports enable you to self-manage and audit your portfolios and collection vendors. More than 12 million accounts are currently managed by creditors and debt buyers using YouveGotClaims, including many of the largest issuers, banks, debt buyers and auto finance companies. In addition, our new document and presentment solution, YouveGotDocuments®, enables you to electronically send and retrieve all necessary supporting documents for effective pursuit of each account, on an as-needed basis, without leaving the YGC environment. |
| Presenter |
John R. Grimm, Automated Collection Control, Inc. |
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John R. Grimm serves as Vice President, Client Development for Automated Collection Control, Inc. In this role, John is responsible for the worldwide introduction and sales of the YouveGotClaims product line to creditors, debtbuyers and collection groups. John works closely with the marketing group to strategize and target different markets. John’s past experience in the technology services industry focused on a dispute resolution solution with DebtResolve, Inc. John built a client base for this company that featured a variety of collection agencies along with one of the top banks in the country as well as a top credit card issuer of Visa/MasterCard. He was also responsible for spearheading the sales efforts in Europe and the UK. Prior to DebtResolve, John spent 17 years with UBS PaineWebber, Inc. as Senior Vice President for the Treasury Group. As Manager of the Funding Desk, John was responsible for the funding and debt issuance for the firm in a variety of different fixed-income markets from commercial paper and medium term notes to underwritten bond deals. John executed the hedging and swapping of this interest rate exposure for this program.
John holds a Bachelors of Arts degree from the George Washington University in the Elliot School of Public and International Affairs.
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| 3:15 PM - 3:45 PM |
Automating Activities to Increase Net Results |
Ontario Systems |
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Ontario Systems, the leader in services and software for the collection industry, recently announced our powerful new strategic alliance with Microsoft Corporation. Utilizing the Microsoft CRM platform, we are excited to share with you the next generation in receivables management products, Collect Savvy®. With a focus on automating collection activities on accounts that are the most likely to respond with payment, Collect Savvy will improve your overall cash flow and you will realize cost reductions and operational efficiencies. Collect Savvy promises to provide key elements of receivables management software that will help you achieve your number one goal: reclaiming outstanding debt. |
| Presenter |
Brian Cutler, Ontario Systems |
| 3:45 PM - 4:15 PM |
Online Data Search Solutions |
MasterFiles |
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Probe360 (r) is powered by MasterFiles, a leading data solutions provider. Probe360(r) is a data search tool which provides the freshest data online, for your collection and skip-tracing efforts. With Probe360(r), when you dial the number it works. The data is updated daily. And Probe360(r) gives you access to Social Security numbers, birth dates, and other key records that help you locate debtors. Plus, the system is so user-friendly it makes the work of your staff or auto-dialers faster and more efficient. And remember, there are no monthly fees, no minimums and no hit = no fee. |
| Presenter |
Alex Price, MasterFiles |
 |
Alex Price joined MasterFiles in May of 2006, later that same year he became the National Sales/Traing Manager, to bring the next generation of skip tracing technology to the Lending, Collection and Recovery Industry.
Mr. Price began his career with Barnett Bank as a field representative collection past due accounts. He then worked for World Omni Finance, over a ten year period he was involved in all aspects of collections, including handling the national charge off skip portfolio. He then started his own skip tracing company, Renegade Research, Inc., which he operated for ten years.
He has also been active in various capacities, as member, a board member, or committee member, for a number of asset recovery, collection, skip trace and other industry organizations, including the Florida Association of Licensed Recovery Agents, American Recovery Association, Time Finance Adjusters, Society of Certified Recovery Agents, National Association of Fraud Investigators, Professional Bail Agents of the United States.
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| Thursday, September 17, 2009 |
| 9:15 AM - 9:45 AM |
Improving Collections Performance and Expense |
First Data |
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First Data will be demonstrating the advantages of its online services
and the key differentiators between our system and other systems
available in the market. We'll showcase the FTE savings from the
organization of the data and removal of duplicate information. We will
demonstrate how customized screens can allow for higher efficiency and
deeper penetration into your portfolios.
First Data has launched new products for the enforcement of existing
judgments. We will provide national statics to apply to your existing
portfolios allowing you to determine ROI before you purchase.
We invite you to join us for this robust 30 minute session to see how
First Data can help your business work more accounts with less effort
and higher returns.
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| Presenter |
Bev Holohan, First Data |
| |
Beverly has 25 years in the Credit and Collections industry. Her years
of experience in both call center environments as well as data mining
give Beverly the unique knowledge and ability to combine technology and
analytics to achieve success for First Data customers. From her work
with a wide variety of paper types, from First Party to Litigation,
Beverly understands the balance needed when combining data, analytics,
and collector skills. She provides First Data customers with the support
needed to maximize revenue potential and minimize customer costs.
At First Data we understand the current surge of accounts with no
increase in recoveries and in some cases a backslide in the rate of
returns. We invite you to join us at our Technology Showcase,
"Improving Collections Performance and Expense," where Beverly will
share an in depth view of what First Data has to offer to battle this
backslide and increase your rate of returns.
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| 9:45 AM - 10:15 AM |
Increasing Agent Productivity and Right-Party Conversations |
SoundBite Communications |
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SoundBite will demonstrate the power of its Intelligent Communications Platform for Collections, the industry's only integrated, multi-channel communications platform designed to accommodate the growing needs of collections agencies and departments. The on-demand solution incorporates field-proven technology to help organizations maximize profits, accelerate the recovery of debt, and mitigate risk. The flexible platform dramatically improves agent utilization through increased direct connect success rates and reduced hold times, resulting in increased agent productivity, and more right-party conversations. |
| Presenter |
John Eastwood, Solutions Consultant, SoundBite Communications |
| |
John Eastwood is a Solutions Consultant and Project Director with SoundBite Communications. In his role, he works closely with organizations to improve their collections operations through the design and optimization of contact strategies. Prior to joining SoundBite, Mr. Eastwood spent more than a decade consulting organizations in the contingency and debt purchasing arena. He has domain expertise in a number of industries including financial services, telecom, retail, utility and healthcare receivables. In these industries he has applied technology to consistently improve liquidity, return and overall production.
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| 10:15 AM - 10:45 AM |
Segmenting and Prioritizing Accounts |
Experian |
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Learn how to effectively segment and prioritize accounts based on cost, effort and impact by knowing expected payment amounts, and probability of payment, from consumers with the capacity to pay. Experian™s PriorityScore for Collections, powered by PredictiveMetrics™, Inc., is a new suite of collection scoring models that blend Experian™s credit reporting agency data with client-supplied data to produce an accurate ranking and predictive forecast of consumer repayment amounts. |
| Presenter |
Dan Buell, Experian, Vice President, Collections Products |
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Dan Buell is Vice President of Marketing for Experian’s Consumer Information Services Marketing group, where he is responsible for the development, management and marketing of Experian’s collections products and services.
Buell began his career in the credit and collections industry with software developer Ontario Systems. He also served as the Director of Information Services for OSI; Chief Operating Officer for Machol & Johannes, P.C.; and President of Americall Group, Inc.
An active speaker, Buell has given presentations at numerous industry events. His most recent appearances include the 2008 Akcelerant Credit Union Conference, the 2008 Platts Utility Collection Conference, the 2007 Debt Buyers Association Conference, the 2005 and 2006 Collection Technology Summits, the 2006 Telecommunication Risk Management Association Interactive Learning Lab, the National Association of Retail Collection Attorneys Fall 2006 Conference, and the 2007 Collection and Recovery Solutions Conference.
Buell graduated from Ball State University and holds a Master of Business Administration with honors.
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| 10:45 AM - 11:15 AM |
ADAPT with Statistical Analysis, Demographics, and Data |
Pyramid Financial |
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Pyramid Financial Solutions is proud to present the next generation of predictive collections and recovery scoring. ADAPT is the product of statistical analysis, debtor demographics, credit data and non-credit data combined with individual variable change. Unlike other products, ADAPT actually changes and adapts with individual life circumstances as frequently as every 24 hours to keep collection strategies fresh with the latest and most up-to-date information. Static scoring models do an adequate job of measuring inanimate objects but they cannot match the power of ADAPT for tracking the variable changes that happen to a consumer in everyday life. If you are collecting debt from consumers, this is a presentation you will not want to miss. |
| Presenter |
Tom Lane, President, Pyramid Financial |
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As president of Pyramid Financial Solutions,
Tom Lane puts more than 10 years of
receivables management experience to
work for his customers.
Lane began his financial career as an
assistant controller for Midwest Bankers
Group, where he discovered he was more interested in
impacting his company’s financials than just reporting
them. From that point on, he would embark on a career in
debt collection and receivables management.
Lane gained experience in consumer collections through
positions at Greentree Financial, Indy Mac Mortgage
Holdings and Oakwood Homes, where he also worked as a
corporate trainer. However, as his interest in the collection
industry grew, Lane decided that he was truly interested in
the commercial collections business.
Lane began working in commercial collections at Novelty,
Inc. During this time, Lane developed much of the industry
knowledge and strategic understanding that would prepare
him for his current work.
Lane joined C1 Truck Driver Training in 2003 as finance
manager, but soon found that the company needed help
collecting on its many student loans. In January 2007,
Pyramid Financial Solutions was created as a separate
company to manage C1’s finances – and Lane took the
helm as its president.
Lane was named one of the 50 Most Influential Collection
Professionals of 2007 and 2008 for his accomplishments,
performances, and contributions to the collection industry.
He is a former member of the board of directors for the
Indiana Institute of Credit and a 1994 graduate of Indiana
University Purdue University at Indianapolis.
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| 11:15 AM - 11:45 AM |
Increasing Effectiveness of Outbound Campaigns |
NobelBiz |
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NobelBiz is a facilities-based carrier dedicated to supporting the telecommunications needs of collection agencies and call centers. We will share with you our flagship Local Touch™ (a patent pending service) that increases the effectiveness of outbound campaigns for collection agencies. This value added service integrates seamlessly into your existing telephony infrastructure (predictive dialers, PBX's, etc.) providing a cost effective method for increasing RPC's for collection agencies. LocalTouchTM has been shown to increase contact rates above thirty percent (30%) while also substantially increasing list penetration. This service is exclusively provided by NobelBiz. |
| Presenter |
Ray Pollum, NobelBiz |
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Raymond Pollum is Vice President of Sales for NobelBiz Corporation, a facilities based carrier providing value-added telecommunications services to high call-volume clients operating more than 300 contact centers worldwide. NobelBiz began as a division of Nobel Inc., LLC, a $250M calling card company and INC 500 designee.
Mr. Pollum is responsible for providing strategic sales leadership for the company by working with the Executive Management Team to establish long-range goals, strategies, plans and policies. He joined Nobel (now NobelBiz Corporation) in 2004.
His career in technology and communication spans more than twenty five years of successful leadership roles with early stage, high growth and enterprise ventures. Industry involvement includes active participation in trade groups including the American Teleservices Association (ATA), Call Center Networking Group (CCNG) and The Association of Credit and Collection Professionals (ACA) and he is a frequent speaker at telecommunication, teleservices and collection industry events in the US and abroad.
Mr. Pollum resides in San Diego, CA.
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