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| Details will be added as speakers and sessions are confirmed.
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| Melyssa Barrett, Visa, Inc. |
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Title: Using Transaction Data Values as a Credit Risk and Collection Tool
About Melyssa Barrett:
As a Senior Business Leader of Global Credit Risk Products at Visa Inc., Melyssa is dedicated to the exploration, development, and management of credit risk solutions to support customer profitability. In this role, her responsibilities include an emphasis on loss prevention and mitigation. She is responsible for creating and publishing research and statistics on bankruptcy and credit counseling while advising financial institutions on industry best practices.
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A 24-year veteran, Melyssa is a member of the Board of Directors for the American Bankruptcy Institute and Consumer Credit Counseling Service of San Francisco. She is an Advisory Council Member of the NFCC, Advisory Board member for the National Data Center, and is a member of the National Association of Bankruptcy Trustees and National Association of Chapter Thirteen Trustees.
In 1989, Melyssa began her Visa career as a point-of -sale representative, where she provided support to Visa issuers and merchants through the Visa point-of-sale help desk. She has also held positions in retail banking at Wells Fargo and a variety of management positions in collections, credit risk, bankruptcy, and specialty programs at Citibank.
Melyssa holds a Bachelors of Science degree in Business Administration.
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| Mary Beth Biscoe, Past Chair, Healthcare Financial Management Association |
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Title: Collection and Recovery Challenges in Healthcare Financial Management
About Mary Beth Briscoe:
Ms. Briscoe, a member of HFMA since 1984, served
as a voluntary Chairman of the Healthcare Financial Management
Association (HFMA) during the 2007-08 term. Ms. Briscoe's additional
involvement with the National Association includes serving on the
Managed Care Forum Advisory Council (1996-99), the National Advisory
Councils (1999-00), the Board of Directors (2000-03 and 2005-08), as
chairman of the Audit & Finance Committee (2005-06), as chairman of
the Strategic Planning Committee (2006-07), and the Executive
Committee (2005-08), served as chairman in 2007-08. Ms. Briscoe also
served the Alabama Chapter as Vice President, Treasurer, Secretary,
President-Elect, and President. She has received the Follmer Bronze,
Reeves Silver, Muncie Gold, and Medal of Honor merit awards.
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Ms. Briscoe, a Fellow of HFMA, a Fellow of The American College of
Healthcare Executives, and a Certified Public Accountant, earned her
BS degree in Accounting from the University of Alabama, Tuscaloosa,
and her MBA from the University of Alabama, Birmingham."
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| David W. Brody, Law Office of David W. Brody |
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Title: Bankrupt Portfolio Solutions: Balancing Cost Effective Solutions
About David W. Brody:
DAVID W. BRODY is the principle of the Law Offices of David W. Brody in La Jolla, California, where he concentrates his practice in the areas of consumer, commercial, and real estate litigation and bankruptcy. Mr. Brody earned his B.S. degree in economics from the Southern Connecticut State University and his J.D. degree from the University of San Diego. His clients include some of California’s largest and smallest banks, credit corporations, leasing companies and general business companies. Mr. Brody has been representing financial institutions throughout California for twenty-five years. Mr. Brody is a member of the San Diego County Bar Association, the San Diego County Bankruptcy Forum, and the American Bankruptcy Institute. Mr. Brody was the president of the San Diego County Bankruptcy Forum in 2008 and a member of the Board of Directors of the San Diego and California Bankruptcy Forums from 2006-2008. He has served as chairman of the Commercial Law Section of the San Diego County Bar Association. Mr. Brody has lectured on bankruptcy and commercial law to various groups, most recently on May 8, 2009 for the National Business Institute with Southern District of California Bankruptcy Judges Peter W. Bowie and Laura S. Taylor on “Bankruptcy Forum: What Judges and Trustees Want You to Know.” |
| Mark Cavin, Collection Intelligence |
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Title: Recovery Operational Strategies - Work It, Place It, Sell It
About Mark Cavin:
Senior financial services executive and current CEO / President of Collection Intelligence, a consulting company headquartered in San Diego. Mark has 31 years of collection industry experience for major domestic and international collection portfolios. Experienced in both established and entrepreneurial environments with a broad background in accounts receivables management, debt purchase, third party collections, operations management and nearshore/offshore servicing. Mark was previously with Arrow Financial Services in charge of Servicing & Acquisitions, and with Union Bank. |
| Sarah Cavin, TransUnion |
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Title: Recovery Operational Strategies - Work It, Place It, Sell It
About Sarah Cavin:
Sarah has been with TransUnion since 1992 and has held a variety of sales, operations and management positions at both corporate headquarters in Chicago and in Southern California. Sarah is currently with TransUnion’s Collections Vertical. Prior to TransUnion, Sarah held positions with Ameritech, Shearson/Lehman Brothers and FedEx. She has a Bachelor’s Degree from the University of Wisconsin at Madison and has a Master’s Degree in business from The Garvin School of International Management (aka “Thunderbird”) in Arizona. |
| Mike Chamberlain, Asset Management Outsourcing, Inc |
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Title: Messaging Campaigns: Recorded Messaging vs. Collector Generated
About Mike Chamberlain:
Mike Chamberlain is a well-respected ARM industry veteran of 29 years. He has held every operations position possible from collector to CEO and has been on both sides of five mergers/acquisitions. Mike has held executive positions with reputable firm such as ACB, FM Services, Payco, National Revenue, OSI and is currently the President and CEO of Asset management Outsourcing, Inc.. In his current position at AMO, he has successfully transitioned the core focus from post charge-off contingency collections to 1st party outsourcing, particularly in the area of mortgage-related services. |
| Dan Cofall, NorAm Capital Holdings, Inc., and The Wall Street Shuffle, CNN Radio 1190 AM Dallas |
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 Title: Keynote Session: Nothing is Certain but Debt and Taxes
About Dan Cofall:
Midwest native turned-Texan Dan Cofall is more than a gun-loving, Federal Reserve loathing, central bank despising, big government detesting, motorcycle riding gold bug. He hosts “The Wall Street Shuffle” on The CNN Radio Networkthe place for insightful discussions and conversations with the nation’s most influential financial, economic and political leaders. Cofall, who earned a BBA in Accounting and Finance from The University of Notre Dame and an MBA in Finance from Southern Methodist University, began his career at the tax department of Ernst & Young before serving as Director of Finance for the Coca Cola Bottling Group. Cofall later co-founded BrightStar Information Technology Group,
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successfully spearheading the company’s IPO, and currently serves as Co-Chairman and Chief Financial Officer of NorAm Capital Holdings, Inc., one of the few public companies in the debt-management business. Cofall served as Adjunct Professor of Finance at the University of Dallas Graduate School of Management for more than 13 years. Cofall’s unmatched combination of experience, insight and wisdom, not to mention his plain speaking style, make him the perfect host for seasoned and novice investors alike seeking a better understanding of the financial world ahead of us. Whether it is central bank policy, bailouts, stimulus plans, California’s pending default and counterfeiting, inflation, gold or debt, Cofall makes the complex simple while sparing only the innocent.
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| Matt Cosgrave, Encore Capital Group, Inc. |
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Title: Recovery Operational Strategies - Work It, Place It, Sell It
About Matt Cosgrave:
Matt is currently Senior Manager of Agency Outsourcing at Encore Capital Group, Inc. He is primarily responsible for managing all agency outsourcing activities, as well as Encore's fresh credit card business. Matt joined Encore in 2005 to help with corporate strategy and switched to his current role two years ago. Prior to Encore, Matt worked at Booz Allen Hamilton as a strategic consultant. While at Booz, he had his first exposure to the debt collection industry creating a modernization strategy for the Internal Revenue Service, which included utilizing private tax debt collectors. Matt currently lives in San Diego, CA. He has a B.S. in Finance and Accounting from Georgetown University and is a Certified Public Accountant.
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| Don Davey, First Data, Director, Professional Services Receivables Management |
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Title: Messaging Campaigns: Recorded Messaging vs. Collector Generated
About Don Davey:
As director of professional services receivables management, Don Davey helps First Data customers increase performance and reduce cost using analytics and other technologies. He also works closely with First Data’s product team to combine and design solutions that suit the evolving needs of the accounts receivables industry.
Don has nearly 20 years of experience in the collections industry, ranging from running a collection call center operation in Germany to helping develop cutting-edge collection analytics and decisioning products.
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Don has served in senior positions at Intelligent Results (acquired by First Data in 2007), Citicorp, Nationwide Credit, GE Capital, Asset Management Outsourcing, Fair Isaac and Regions Financial.
Don earned his bachelor’s degree from the University of Idaho and served six years as an officer in the United States Marine Corps.
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| Barry Dumser, First Citizens Bank |
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Title: Non Traditional Collections: Protecting the Asset
Title: Effective Communication: Avoiding and Minimizing Hostility
About Barry Dumser:
As Senior Vice President of First Citizens Bank, Mr. Dumser manages the Bankruptcy and Recovery Units for First Citizens Bank and IronStone Bank as well as In-house Counsel to the Credit Resolution Group which includes all aspects of defaulted Consumer and Commercial loans.
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With a B.S. in Economics from Wharton School of Finance and Commerce, University of Pennsylvania, an M.B.A. from Boston University, and a J.D. University of Baltimore, Mr. Dumser's four decades in the accounts receivable field, as a creditor, and as a debt collector. He has managed collections and recoveries for a large Mid Atlantic heathcare insurer, litigated hundreds of cases as a Creditor's Rights attorney, General Counsel for a large debt buyer. Barry has extensive experience in unsecured, collateralized, and commercial loan experience.
Barry and his wife, Sandra McShea (also a Maryland licensed attorney) live with their youngest son on their farm in the Pinehurst North Carolina area where the breed and sell Connemara Ponies.
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| Bev Evancic, Resource Management Services, Inc. |
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Title: Arbitration-What Will You Do Now?
About Bev Evancic:
Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.
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As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.
Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.
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| Deb Everly, Asset Acceptance Capital Corp. |
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Title: Debt Buyers/Sellers - Structuring the Transaction
About Deb Everly:
Deborah L. Everly is Senior Vice President and Chief Acquisitions Officer for Asset Acceptance Capital Corp., a leading purchaser and collector of charged-off consumer debt based in Warren, Michigan.
Everly is responsible for the company’s debt purchasing strategy, including its medical division Premium Asset Recovery Corp. in Deerfield Beach, Fla.
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During the past 10 years, Everly has overseen the purchase of $25.7 billion in debt portfolios from more than 150 debt sellers, including many of the largest consumer lenders in the United States.
Everly has worked in the accounts receivable management industry since 1991.
She joined the Company in 1995 and was appointed Marketing and Acquisitions Director in 1996, Assistant Vice President—Marketing and Acquisitions in 1997 and Vice President—Marketing and Acquisitions in 1998. She was appointed to her current position in October 2007.
Everly was nominated by her industry peers to Collections & Credit Risk magazine’s Top 5 Woman in the Industry for 2008. She is a frequent speaker at industry conferences and serves as an expert source for industry publications.
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| Deanne Ford, Maryland Automobile Insurance Fund |
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Title: Subrogation
About Deanne Ford:
Deanne Ford has extensive experience in numerous aspects of the collection industry. More than 18 years ago she joined a collection agency as an entry-level collector and promptly moved into the agency’s Pre-Litigation Department. She later served as the Automobile Recovery Manager for Chevy Chase Bank in McLean, VA where she was responsible for overseeing all stages of automobile loans including loss prevention, repossessions, auction scheduling and charge-offs. Over the past decade Ms. Ford has been employed by the State of Maryland, Maryland Automobile Insurance Fund in its Uninsured Recovery Division. She currently serves as the Supervisor of the Collection Division that handles all forms of debt collections including foreign lien recordation, estate claims and wage garnishments.
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Ms. Ford currently resides in Annapolis, Maryland with her husband and two young children, and is pursuing her Bachelor’s Degree in Business Management.
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| John Frey, BBVA Compass Bank |
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Title: Recovery Operational Strategies - Work It, Place It, Sell It
About John Frey:
John is a veteran of 40 years of experience in the financial services industry with credit granters, collection agencies, debt buyers, and BPOs. John began his career at American Express in 1968. He held a number of senior positions during his 22 years with American Express. He has held senior positions with HHL Financial Services (a major healthcare collection agency), First Card Services (First Chicago); and Chevy Chase Bank.
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John was Vice President of Collection at Creditrust. At the time Creditrust was the nations largest purchaser of distressed portfolios. In that position John managed over 1,000 collectors in three sites.
Prior to his current position as Executive Vice President of Collection and Recovery at BBVACompass Bank, John was Chief Operating Officer and Advisor at Tracmail India. Tracmail is an offshore outsourcing company headquartered in Mumbai, India. John managed over 1,000 collection and customer service representatives in two sites and coordinated outsourcing operations with a number of clients in the United States and Canada.
In his current position at Compass Bank John manages all of the retail Collection and Recovery operations for all of their lending products.
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| Michael Frye, BBVA Compass Bank |
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Title: Dialer Strategies
About Michael Frye:
Michael is currently Vice President in the Consumer Collections Group and is primarily responsible for managing collection efforts (entry to charge-off) on the Direct and Indirect portfolios for BBVA Compass.
Michael joined BBVA Compass in 2003 as manager of the dialer team and has been instrumental in expanding the BBVA Compass Decatur Collections team from 15 agents in 2003 to approximately 150 in 2009. While manager of the dialer team, he was responsible for managing campaign strategies for all lending products across three sites.
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His past experience includes dialer/call center technology, call center operations and third-party vendor management. Prior to joining the BBVA Compass team in 2003, Michael held positions in both Fraud Operations and Collections during his tenure at Capital One.
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| Saundra Ghio, Union Bank |
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Title: Agency Owners’ War Room: Maximizing Your Business Value
About Saundra Ghio:
Saundra Ghio has worked for Union Bank for 24 years. The Bank has branches in California, Oregon and Washington.
Prior to being promoted to her current position, Saundra was the Bankruptcy/Litigation Supervisor. Her current responsibilities include compliance, business resumption, contract vendor relationship manager, portfolio sales, information security coordinator and Supervisor of the consumer and commercial collection agencies utilized by her department. Saundra's area includes secured and unsecured consumer credit losses, operational losses, commercial credit losses and unclaimed assets.
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Prior to Union Bank, Saundra worked for Aetna Insurance, Paradise Valley Hospital, and was a middle and junior high teacher at Naval Air Station Roosevelt Roads, Puerto Rico.
Saundra has a Bachelor of Arts degree from California State University, Chico. Saundra lives and works in beautiful San Diego.
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| Mike Ginsberg, Kaulkin Ginsberg |
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Title: Agency Owners’ War Room: Maximizing Your Business Value
About Mike Ginsberg:
Mike spearheads all of the firm's advisory business practices. He leads a premier advisory team that helps industry owners and executives succeed in their growth, exit, and M&A strategies. Clients served include many middle market businesses as well as Fortune 500 companies such as GE Capital and Deluxe Corporation.
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Mike has been a keynote speaker at many industry meetings and conventions, speaking on issues such as "The Future of the ARM Industry." He is a member of the Association for Corporate Growth (ACG), and the American Collectors Association (ACA International). He sits on the advisory boards of several industry associations and publications.
He serves as an expert witness, and is frequently interviewed as an industry expert by the trade, financial, and consumer media, including M&A The Dealmaker’s Journal, NBC Nightly News with Brian Williams, The Washington Post, BusinessWeek, and The Wall Street Journal. He writes a regular blog about the industry on insideARM.com, where he also provides analysis and is often interviewed for stories on the site.
Mike was a finalist for M&A Advisor's “Dealmaker of the Year” in 2007, and was named a finalist for “Investment Banker Dealmaker of the Year” by the ACG National Capital chapter in 2006. He has also been recognized by Collection Advisor, a leading trade publication, as one of the industry's “Most Influential Professionals."
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| John Hart, GE Money |
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Title: C.A.R.E. Leadership
About John Hart:
John Hart is Vice President, Collections and Recoveries at GE Money. He is currently responsible for North American 90+ delinquencies, skip collections, and recovery processes (including Bankruptcy and Probate operations). In his previous role as the Recovery Leader for GE Money Americas he had responsibility for recovery for all consumer finance products across the Americas (including US, Canada, Mexico, Brazil, and Argentina). Before GE, he held a variety of leadership positions at Chase Card Services both in Collections and in Recoveries. John has 23 years of experience in Collections and Recoveries. John holds Masters degrees from the University of Texas at San Antonio and from Princeton Theological Seminary, and a Bachelors degree from Arizona State University. |
| Steve Holifield, State Farm Bank |
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Title: First Party Placement and Vendor Management Strategies
About Steve Holifield:
Steve received a Bachelor’s Degree from Illinois State University, when cell phones came in a gym bag and debt collectors worked accounts from 3X5 note cards. Steve spent a couple years producing TV news and sports features in Peoria, IL. He moved into retail sales management in the mid 80"s and began his debt management career at First of America Bank in 1988, collecting and refinancing vehicle, water toys and HELOC debt. Steve joined State Farm in December 1997. He’s responsible for the day to day management of 8 first party and recovery vendors. Steve is the collection and recovery subject matter expert for credit card underwriting, compliance and customer service units of State Farm Bank Financial Cards. |
| Gail Husman, DirecTV |
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Title: Agency Scorecards and Performance Management
About Gail Husman:
Gail is a Director of Finance with DIRECTV. She has been with DIRECTV for 10 years and manages DIRECTV’s bad debt portfolio. Additionally, Gail has some involvement with customer billing and managing the accounts receivable for its 18 million subscribers.
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Prior to DIRECTV, Gail held various Finance and Customer Service positions. She spent 7 years working for The Disney Channel as Business Manager for the Disney Home Satellite Division. Prior to Disney she worked in Cable Television for approximately 10 years.
Originally from Colorado, Gail has a degree in Accounting and Geography from the University of Northern Colorado. She has one daughter Rebecca who practices law in the Los Angeles area.
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| Roger Knauf, DBA International |
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Title: Debt Buyers Legislative Update
About Roger Knauf:
Roger Knauf has been in the consumer receivables industry since the late 1970s. Over the past 30 years he has successfully launched four asset recovery companies, all of which continue to operate today. He has also been involved in the acquisition and management of over $12 Billion in debt portfolios.
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Knauf's seasoned career in debt recovery includes several prestigious activities and accomplishments. From 1980-1998, Knauf was an active member of the American Collectors Association. He served on the Board of the Wisconsin Collectors Association from 1985-1989 and the Minnesota Association of Collectors from 1991-1998, of which he also was elected president 1996-1997. Knauf was a charter member of the Debt Buyers' Association (DBA) in 1998; since 2000 he has been a DBA board member; in 2004 and 2005 he was elected DBA president. In 2006, he was asked to accept the position of DBA Executive Director on an interim basis, which eventually led to a permanent appointment in 2007.
He served as Northern Wisconsin Campaign Director for US Senator Herb Kohl (D-WI) in 1988 and holds an honorary degree from the University of Wisconsin-Eau Claire presented to him in 2006.
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| Paul McCoy, Columbia Credit Union |
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Title: Small Claims and Garnishments in Today’s Economy
About Paul McCoy:
As Vice President of Collections at Columbia Credit Union, Paul McCoy's efforts and expertise in assisting members in difficult situations have been phenomenal since joining Columbia in 1997. Responsible for reviewing and forecasting delinquencies and loan losses for Columbia's entire lending portfolio, Paul's team has achieved the lowest level of loan delinquencies ever experienced at Columbia.
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Paul is a frequent speaker and panelist on accounts receivable management and collection topics for various industry associations and conferences. Along with his motivation to immerse himself in performing his job, Paul is committed to serving the community where he lives and works. Currently serving on the Board of Directors for the Credit Association of the Pacific Northwest, his passion to serve others is demonstrated in his volunteer work for the Blind Olympics, plus other community organizations and local fundraising events.
Paul holds a Bachelor of Science Degree in Management from Oregon State University with a minor in Behavioral Sciences.
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| Manny Newburger, Barron, Newburger & Sinsley, PLLC |
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Title: Appropriate Responses to FDCPA Suits, Part 2 - Should You Make Love or War?
About Manny Newburger:
Manuel H. (Manny) Newburger is the President of Barron, Newburger, Sinsley & Wier, PLLC, a multi-state law firm with offices in Austin, Houston, and Dallas, Texas, Tampa, Florida, and Scarsdale, New York. He is also an Adjunct Professor at the University of Texas School of Law, where he teaches consumer protection law, and the President of Fair Debt Consultants, LLC, through which he provides training and management consulting services to the collection industry. Mr. Newburger is the principal author of Fair Debt Collection Practices: Federal and State Law and Regulation (Sheshunoff & Pratt). |
| George Preece, Canadian Tire Bank |
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Title: Seller Participation: Should a Creditor Accept a Lower Price in Exchange for a Share of Future Recoveries?
About George Preece:
George is the head of the Recoveries Division with Canadian Tire Bank, a subsidiary of Canadian Tire Corporation located in Toronto Ontario Canada. Canadian Tire Bank provides services and products adding trust and value to the Canadian Tire brand.
With over 25 years credit management experience, his career began in the Bank of Montreal and Bank of Nova Scotia. Thereafter, he expanded his focus into the equipment industry with International Harvester Credit Corporation, G.E. Capital and Xerox Corporation. The opportunity to move into the retail card business became realized with an opportunity with one of Canada's premier companies resulting in his current position at Canadian Tire Bank.
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In this role, George governs contract negotiations, agency/buyer selection process and manages the relationships, audit programs and infrastructure with the service providers of Canadian Tire Bank focusing on overall performance and mitigation of brand risk. As an active seller of receivables since 1999, Canadian Tire Bank, under George's leadership have a robust forward flow program combined with aggressive strategies to recover outsourced pre and post charge off debts including Insolvent debtors within the Bankruptcy Insolvency Act. This encompasses the unsecured debt as well as the secured lending portfolios. George has become a regular presenter at the SCORE Conference held in Toronto, Ontario, Canada along with other speakers from North America and Europe.
In his spare time George has served in the capacity of Chairman of the Board for the Credit Institute of Canada. Currently, he participates on other industry boards/committees including Canadian Bankers Association, Credit Counselling Of Alberta and is a Board Member of the newly formed Debt Buyers Association of Canada
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| Jesse Riddle, Riddle & Wood |
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Title: Appropriate Responses to FDCPA Suits, Part 2 - Should You Make Love or War?
About Jesse Riddle:
Jesse L. Riddle received his Bachelors of Arts in 1984, and his Juris Doctorate from the J. Reuben Clark Law School at Brigham Young University in 1988. His law practice is headquartered in Salt Lake City, Utah, where he has developed one of the nation's leading law firms in the financial industry. Riddle & Associates, P.C. now represents numerous financial institutions, retailers and other businesses throughout the nation.
Mr. Riddle is a nationally recognized expert on the Federal Fair Debt Collection Practices Act. He is a member of the Colorado, Hawaii, Oregon, Texas and Utah Bars, and is admitted to practice and has taken cases before the United States Courts of Appeal for the 2nd, 5th, 7th, 9th and 10th Circuit. Mr. Riddle is also admitted to practice before the United States Supreme Court. |
| John Rousseau, Portsider Group, LLC |
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Title: Managing the Vendor Relationship
About John Rousseau:
John Rousseau’s 39 years of industry experience began in 1970 with National Data Corporation working with the Atlantic Richfield Credit Card (That’s ARCO of cheaper gas and ATM only fame). His extensive experience in Credit, Collections, Recovery and Risk Management has been honed by leadership positions with both credit grantors and collection agencies as diverse as Bank of the Southwest, Diners Club/Carte Blanche, Bank of America, F.M. Services, American Express, Nationwide Asset Management and West Asset Management. This experience has also been utilized by an even wider range of clients who have benefited from John’s involvement in a consulting role, these include Accelerated Collection Exchange, Asset Management Outsourcing, Bank of America/Student Loans, the City of Phoenix, Fair Isaac, Goldman Sachs, Integretec, Providian, and TRW.
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His strategic vision continues to be valued today in his role as a consultant to the Credit, Collection, and Debt Buying industries. |
| Chuck Stigers, T-Mobile USA, Inc. |
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Title: Encouraging the Sharing of Vendor Best Practices
About Chuck Stigers:
After graduating from Washington State University with a degree in Mathematics, Chuck worked for a few different start-up high-tech industries in the Seattle area before landing at T-Mobile in 2002.
Chuck began his career at T-Mobile as an Analyst on the Agency Operations team, which managed the collection agency relationships. He was responsible for various facets of the T-Mobile internal collection strategy and policy before taking over the management role in Agency Operations.
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In September 2007, Chuck was promoted into the role of Senior Manager for Portfolio Risk Operations, which encompasses Agency Operations, an Operations support team for the T-Mobile agencies, Bankruptcy, Strategic Planning, and Business Systems
While attending Washington State University, Chuck played bass drum in the Cougar Marching Band, and marched in the Rose Bowl in 1997.
He recently earned his MBA from Florida State University.
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| Tom Thurmond, Resurgent Capital Services |
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Title: Debt Buyers/Sellers - Structuring the Transaction
About Tom Thurmond:
Tom Thurmond is an Executive Vice President with Resurgent Capital Services with his primary responsibilities consisting of Inventory Management, Servicer Network Management, and Portfolio Strategy. Resurgent is a manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers. Resurgent manages accounts across the credit spectrum including performing accounts, sub- and non-performing accounts, secured accounts, and unsecured accounts. Resurgent’s collections network consists of over 150 servicers with offices in 5 countries. Prior to joining Resurgent, Mr. Thurmond spent 10 years with Capital One in various roles including Vice President of Recoveries for Credit Recovery Services and Director of Recoveries where he built and managed the outsourcing networks for collections, recoveries, and legal for the US Card Division. Mr. Thurmond was also previously employed as a Bank Examiner with the Federal Reserve Bank of Richmond where he led the safety and soundness reviews of financial institutions. He holds a bachelors’ degree in Economics from Hampden-Sydney College.
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| Brian Winn, Winn Law Group |
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Title: ROI Case Study: Skip Locate Solutions for Judgment Recoveries
About Brian Winn:
As one of the leading collection attorneys in California, Brian N. Winn recognized the need for creditor's attorneys to have a united voice in California. As a result, the California Creditors Bar Association (www.calcba.org) was formed in 2004, with Mr. Winn as its first President. This organization offers the California Courts, Legislature and Judiciary a single source of information for creditor's rights from more than forty California creditor law firms with the assistance of CCBA. On July 1, 2007, the California Judicial Council approved CCBA's proposed revision creating a special collection track within Fast Track to streamline the Courts Dockets, an elimination of numerous court procedures for collection cases, saving countless resources for Courts, Lawyers, Clients and Litigants.
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After graduating with honors from UCLA, Mr. Winn attended Southwestern University of Law and received his Juris Doctor degree in 1977. He opened his own practice in 1982 specializing exclusively in creditor's rights. In 1991, he formed Winn and Sims, A Professional Corporation. The firm has six full time and one part time attorney plus a support staff of more than 100. The law firm subsequently changed it's name to the Winn Law Group, A Professional Corporation.
Mr. Winn is a member of the California Bar Association, all four California Federal District Courts, the United States Court of Appeals, several bankruptcy attorney forums and local bar associations. He served as Judge Pro Tem for the Los Angeles Superior Court and Municipal Courts for a number of years. He continues to specialize in collections, credit union law, claim and deliveries (replevins), and civil defense work. In addition, Mr. Winn has extensive trial experience and has been awarded Martindale Hubbell's highest rating "AV".
Along with exclusively representing lending institutions, both Commercial and Consumer, for almost 28 years, Mr. Winn is a frequent lecturer to the creditor community with recent presentations on collections, post-judgment efforts, and replevins.
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