| 3:00 PM - 7:00 PM |
Early Registration |
| 8:00 AM - 7:00 PM |
Registration |
| 8:00 AM - 4:30 PM |
Exhibitor Set-up |
| 9:00 AM - 1:30 PM |
Golf Tournament at El Conquistador |
| 1:30 PM - 5:00 PM |
Featured Company Meetings |
| 3:00 PM - 4:00 PM |
Professional Women in the Collection Industry Meeting and Reception (Please RSVP to: michelle.taylor@nrs.us) |
| 5:00 PM - 5:30 PM |
Speed Networking in Expo Hall (Meet 30 people in 30 minutes) |
| 5:30 PM - 7:30 PM |
 Opening Reception and Exhibits in Expo Hall
Sponsored by: Experian |
| 7:30 PM - 8:00 PM |
DCS2009's You've Got Talent in Expo Hall |
| 8:00 AM - 7:00 PM |
Registration Open |
| 8:00 AM - 9:00 AM |
Continental Breakfast in Expo Hall |
| 8:00 AM - 5:00 PM |
EXPO Hall Open |
| 9:00 AM - 10:00 AM |
 Keynote Session: Nothing is Certain but Debt and Taxes
Dan Cofall
NorAm Capital Holdings, Inc., and The Wall Street Shuffle, CNN Radio 1190 AM Dallas |
| 10:00 AM - 10:30 AM |
Morning Break and Exhibits |
| 10:30 AM - 11:15 AM |
Recovery Operational Strategies - Work It, Place It, Sell It
Mark J. Cavin, Collection Intelligence
Sarah Cavin, TransUnion
John Frey, BBVA Compass Bank
Matt Cosgrave, Encore Capital Group
This panel will be discussing current best practices with an emphasis on - do you work, place, sell, or warehouse your inventories to remain competitive in the current collection climate. Given today’s troublesome economic conditions, narrowing margins, declining collections and the costs of servicing - what is the proper treatment channel to optimize liquidity? Our panel of seasoned industry veterans will deliberate on various deployment options to achieve and improve collection performance using data and analytical information to enhance your strategies. |
| 11:15 AM - 12:00 PM |
Managing the Vendor Relationship
John Rousseau, Portsider Group, LLC
How can you improve the performance of your collection and recovery vendors. What strategies, operational structures, and tools can be applied to strengthen this business partnership that is critical to the success of your operation. From communicating expectations, to handling documentation requests, to allocating changes in placement volume, discover what usually works and what doesn't. |
| 12:00 PM - 1:30 PM |
Lunch and Exhibits |
| 1:30 PM - 5:00 PM |
Featured Company Meetings |
| 1:30 PM - 2:15 PM |
Debt Buyers/Sellers - Structuring the Transaction
Deb Everly, Asset Acceptance Capital Corp.
Tom Thurmond, Resurgent Capital Services
What basic attributes should be available in every portfolio sale? What information and media is considered critical and what is a valuable addition? What kinds of segmentation can add value and make your portfolios more marketable? What can be done to address limitations to information and media? This panel will discuss these and other issues related to structuring a mutually beneficial debt purchase transaction. |
| 2:15 PM - 3:00 PM |
C.A.R.E. Leadership
John Hart, GE Money
Looking for the secret to success in our ever-changing environment? How about a set of not-so-secret attitudes to choose for yourself and encourage for your team? Confidence, Appreciation, Responsibility, and Enthusiasm will foster success through any circumstances. |
| 3:00 PM - 3:30 PM |
Afternoon Break |
| 3:30 PM - 5:00 PM |
Collection and Recovery Strategic and Operational Round Tables
The Round Table sessions consist of three ½ hour sessions of concurrent presentations on a number of topics. This allows the DCS 2009 attendee the ability to pick the three topics they are most interested in. The Round Table Presenters bring a wealth of experience and knowledge to their topics. If there are multiple attendees from your company, we recommend that you split up and then share the information. The topics this year will include: Non-Traditional Collections, Small Balance Agency Outsourcing, A case study on Skip Locate Solutions for Judgment accounts, Vendor Risk Management, Small Claims and Garnishments, Collecting in Foreign Countries, Agency Scorecards and Performance Management, and a Legislative Update. Please check the DCS 2009 website for additional round table sessions as they are added. |
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Using Transaction Data Values as a Credit Risk and Collection Tool
Melyssa Barrett, Visa, Inc. |
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Collection and Recovery Challenges in Healthcare Financial Management
Mary Beth Biscoe, Past Chair, Healthcare Financial Management Association |
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Non Traditional Collections: Protecting the Asset
Barry Dumser, First Citizens Bank
We are living through an unprecedented time. Never in my four decades in the A/R field have I seen such an economic trough. In this session we will explore different ideas that may give you a lift in your ultimate liquidation rates by discussing concepts, many of which are new to our usual bag of tools, to entice debtors into voluntary repayment plans, to extend the value of the asset by all legal means. We will proffer ideas and seek them from the audience that will CYA (Cover Your Assets). Letter concepts, new terms for repayment agreements, settlement offers not usually offered, any consideration that will get the debtor to the table and legal concepts which will allow you to retain value in aging receivable portfolios. We need you to bring your ideas as well as consider those presented. |
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Arbitration-What Will You Do Now?
Bev Evancic, Resource Management Services, Inc.
This session will examine the changing arbitration landscape, including pending litigation and proposed regulatory changes. The Round Table will then explore practical operational strategies that may be implemented to address accounts already in the arbitration process, as well as workable solutions for accounts that previously would have been placed for arbitration. |
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Insurance Subrogation Recoveries
Deanne Ford, Maryland Automobile Insurance Fund |
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Dialer Strategies
Michael Frye, BBVA Compass Bank |
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Vendor Risk Management
Saundra Ghio, Union Bank
Vendor Risk Management, including information security and compliance with licensing and insurance requirements, is important in bringing on new agencies and continuing to manage existing vendor relationships. This round table will review critical aspects of Vendor Risk Management and appropriate levels of vendor oversight. |
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Agency Owners’ War Room: Maximizing Your Business Value
Mike Ginsberg, Kaulkin Ginsberg
In good times and bad, the successful company sale or capital-raise is usually a result of careful advance planning. In this session, Mike will share the key drivers of business value today, and discuss the steps a business owner should take now to prepare for growth or exit. |
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First Party Placement and Vendor Management Strategies
Steve Holifield, State Farm Bank |
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Agency Scorecards and Performance Management
Gail Husman, DirecTV
What performance measurements should be included in an agency scorecard? How will what you measure change the behaviors of your collection agencies? What measurements correspond to productive behaviors that you want to encourage? |
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Debt Buyers Legislative Update
Roger Knauf, DBA International
We are currently facing intensive scrutiny of our industry by both federal and state regulators. The federal government is looking to overhaul the FDCPA in big way. One of their considerations is to establish a federal statute of limitations on charge-off debt. Some state regulators are currently pressing for a 2-year statute of limitations on default judgements. They are also looking to require something more than a business record to validate a debt in court. Learn what the industry is doing to counter these and other government actions. |
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Small Claims and Garnishments in Today’s Economy
Paul McCoy, Columbia Credit Union
This presentation will be highlighting on the opportunities creditors have in the collections of small balance accounts and how this collection option could be the best tool in the box in today’s economy. Creditor initiated small claims and garnishments of debt can be a very effective collection strategy. Mr. McCoy will discuss various strategies and options to consider in deciding to start the small claims process as well as the collecting post judgment debt while outlining the potential results. |
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Encouraging the Sharing of Vendor Best Practices
Chuck Stigers, T-Mobile USA, Inc.
How can you facilitate and encourage the sharing of best practices among your collection and recovery vendors. |
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Return on Investment Case Study: Skip Locate Solutions for Judgment Recoveries
Brian Winn, Winn Law Group
Are you leaving post judgment dollars uncollected? Are you looking for a cost effective strategy to increase your judgment recoveries?
Learn how one California law firm turned skip locates on judgment accounts into an additional $500,000 in recoveries for clients in 2008. Given the variety of skip locate information available and the prices you can expect to pay for this information, how much or how little post judgment recoveries might you expect over the 12 or 24 months following the locate information. Using real world data and answers, from a number of test and controls, this round table will identify and discuss strategies to increase your post judgment recovery dollars. |
| 6:00 PM - 10:00 PM |
 RainForest Festival and Poolside Dinner Event
Sponsored by: MasterFiles, Inc.
Puerto Rico is known for its island flair, and is a melting pot of cultures. These cultures converge in the food, music, language, lifestyles, arts, and crafts. All of these elements will be on display during this celebrated evening. We welcome all attendees to enjoy the traditions and history of Puerto Rico. |
| 8:30 AM - 10:00 AM |
Networking Breakfast & Expo |
| 9:00 AM - 12:00 PM |
Featured Company Meetings |
| 10:00 AM - 12:00 PM |
The Great Debates
The Great Debates will feature a spirited discussion of a number of timely issues facing Collection and Recovery Professionals. The format will include a concise review of the topic and the differing points of view relating to how various solutions may fit into your operation. Sometimes pointed, often funny, the debates are not meant to provide a final answer to an issues as much as provide a wide ranging review of considerations and impacts of an issue. The Great Debate topics are: Appropriate Responses to FDCPA Suits, Bankruptcy Portfolio Solutions, Voice Messaging Campaigns, and Seller Participation in Future Recoveries. |
| 10:00 AM - 10:30 AM |
Appropriate Responses to FDCPA Suits, Part 2 - Should You Make Love or War?
How should your organization respond when faced with a debtors FDCPA lawsuit? Two industry leaders will face off to discuss and debate the array of appropriate responses and strategies. |
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Manny Newburger
Barron, Newburger & Sinsley, PLLC |
Jesse Riddle
Riddle & Wood |
| 10:30 AM - 11:00 AM |
Bankrupt Portfolio Solutions: Balancing Cost Effective Solutions
What are the best strategies for accounts that have been included in a bankruptcy filing? Which cost effective solutions can be applied to your operation? This debate will present you with a number of answers and alternatives. |
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David Brody
Law Office of David W. Brody |
Mark J. Cavin
Collection Intelligence |
| 11:00 AM - 11:30 AM |
Messaging Campaigns: Recorded Messaging vs. Collector Generated
Given the often confusing and contradictory regulatory information regarding voice messaging, what is the appropriate approach to take when leaving a message for a debtor? Can you successfully apply a technology solution with recorded messaging or does it require adding a live collector to the mix? |
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Don Davey
First Data |
Mike Chamberlain
Asset Management Outsourcing, Inc. |
| 11:30 AM - 12:00 PM |
Seller Participation: Should a Creditor Accept a Lower Price in Exchange for a Share of Future Recoveries?
With portfolio price realities often not meeting Creditor expectations, and a tightening of Debt Buyer funding sources, does the creditor/seller participation in future post-sale recoveries provide a solution? What are the challenges and benefits of implementing this strategy? |
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David Paris
Zenith Acquisition Corporation |
George Preece
Canadian Tire Bank |
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| 12:00 PM |
Conference Close and Expo Hall Closes |
| 1:00 PM - 2:30 PM |
Post Conference Management Track:
Effective Communication: Avoiding and Minimizing Hostility
Barry Dumser, First Citizens Bank
Clearly, hostility is an impediment to effective communications in general and especially in the debt collection field. We have all dealt with hostility more or less effectively in our life...but by using our instincts. This interactive session will teach a tool that, applied to others or ourselves, will make us much better communicators by eliminating or minimizing hostility. We will learn exactly what causes hostility (in others and ourselves) and we will explore effective ways to resolve it. This tool is what I call the “Swiss Army Knife of Life”. It will make you a better collector and a better and happier person! |
| 6:00 PM |
Optional Post Conference Networking Event |
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| Schedule is subject to change. |
